On March 16 2020 The Finnish Government announced that there is a state of emergency in the country as a result of the coronavirus outbreak. Here we publish information regarding the changes in our services and operations due to the outbreak.
The government's guidelines from May 4 2020 allow several of our services to open up again in a controlled manner. The aim of these safety measures is to protect the city's most vulnerable and to continue to offer core services. For example sport facilities and the Town library will reopen on the 1st of June.
This page is updated continuously. Update-date is shown at the bottom of the page.
We kindly ask all residents of Mariehamn to be patient and take care of each other in the current situation. Please avoid face to face visits if your business can be solved through a telephone call or e-mail.
Culture and leisure
All events are cancelled until further notice.
The Town library closed March 18 and will reopen on the 1st of June. Until then, the Town Library provides service over the phone, tel. 531 411 and via e-mail, firstname.lastname@example.org on weekdays from 10 am to 4 pm.
In accordance witht the new directives from the 4th of May, the library once more offers its library card holders the option of reserving and collecting books and other materials. The books are left at a chosen drop off point and special care is taken to make sure that the books are clean and that the library doesn't contribute to spreading the virus.
In order to reserve a book, log onto www.bibliotek.ax or contact the library, tel. 531 411 or email@example.com. Interlibrary loans from libraries in other countries are possible again, given that those libraries are open.
The library also offers its library card holders acces to an extensive e-library that has books, audio-books and films for streaming. The e-library also has magazines and newspapers in over 60 languages. Read more about the library's e-services here (in Swedish).
Mariebad and all other sport facilities will reopen on the 1st of June. Outdoor sport arenas are open for coach led and supervised trainings since April 17. The training must not involve close physical contact: a distance of 1-2 meters must be kept at all times. Other recommendations from the Finnish Institute for Health and Welfare should be followed as well.
Competitions and public events with over 10 participants are not allowed.
Youth centres Uncan and Stallet are closed 18.3-31.5.2020.
Care of the elderly
Visits to retirement homes are prohibited as of March 18, until further notice. Odalgården and Trobergshemmet. From mid-May, close relatives can book outdoor meetings with the residents, contact the retirement home for more information. Staff will contact relatives in case the client's health situation changes in any way.
Seniorpunkten is closed until further notice. Day activity centre Klippan is closed until further notice as well.
Home care services continue their home visits as usual until otherwise stated.
There is no senior culture programme offered at Odalgården and Trobergshemmet, until further notice.
Children's day care
Day care and group family day care facilities in Mariehamn are open as usual. It's important that children with fever, cold symptoms, and/or cough stay home. Since May 14 there are new procedures for picking up and leaving children at the day care center. Care givers will receive guidelines and continuous information through the communication platform Tempus.
Day care fees during the state of emergency
Until May 31, families can be exempt from day care fees if the child is cared for at home over a time period of at least 5 consecutive weekdays (example: Thursday-Wednesday). In that case,the fees will be reduced in accordance with the amount of days the child was absent from the day care, given that the family has notified the day care supervisor of the child’s absence in written form.
An absence note through Tempus not enough. If the child’s absence isn’t noted, the regular fee must be paid.
Families that use day care as usual pay the same fees as they normally do.
The deadline for notifying the day care centre of the child’s summer absence is prolonged until 15.5.2020. Please notify our staff as soon as possible in order to be able to use one or two months (may-august) free of charge.
Social services and administration
Telephone hours have increased as of 19.03.2020: The social workers can be reached 9-10.30. In case of emergency child protections cases, the child protections services emergency number can be reached 8-16. Call the switch board operators (018-5310) and ask for child protection services. In case of emergency child protection cases outside of business hours, call 112.
Our clients should leave their applications and supporting documents in the post box in the stairwell (entrance through the courtyard), since the post box is emptied regularly every day.
Addiction services keeps regular phone hours.
Social assistance drop-in hours are cancelled until further notice. If possible, meetings should be held online or over the phone. If a client is showing symptoms of the common cold or the flu, he/she is urged to stay at home and reschedule the appointment/have it over the phone instead.
Fältarna increase their activity on social media and decrease their work in public spaces. Click here to read more about fältarna and their social media accounts (in Swedish).
Online learning started on the 18th of March and will finnish on the 13th of May. This means that the pupils are to return to the schools on the 14th of May.
Until May 14, families can get reduces fees for the pre and after school clubs Ugglan, Tärnan and Kråkan, if the child is at home over a time period of at least 5 consecutive weekdays. The fees will be reduced in accordance with the amount of days the child was absent, given that the family has notified the supervisor of the child’s absence via e-mail beforehand. Deadline for when notification has to be given is the Friday before Monday, if the first day of abcense is a Monday.
All courses outdoors start as planned, otherwise we will notify the course participants directly. Swedish as a foreign language (SFI) have taught in regular classrooms again since the 14th of May.
Medis office is closed until further notice, but can be reached by e-mail firstname.lastname@example.org. Regarding payment with health vouchers call tel. 531 621 or e-mail email@example.com
Other activities and services
Other services are open unless otherwise is communicated.
The Town Council (stadsfullmäktige) and their monthly meetings will be sent live via local tv and on www.mariehamn.ax/webbtv for the rest of the year (july not included, no meeting that month).
Information to our employees
If you are employed by the Town of Mariehamn, you will find information and guide lines on our intranet Ankaret. We also e-mail information that is urgent. As an employee, you can read your emails from home.
Do you need to make an instalment plan?
If you are struggling to meet your payments (like rent or other fees) to Mariehamns Stad due to the coronavirus outbreak, please contact us as soon as possible to discuss and create an instalment plan.
In order to find the correct contact information, look at the invoice you received and use the information and name(s) provided there.
Provided that you can show documents supporting your claim that you will have a great difficulty to make payments on time, we will offer different kinds of instalment plans. When an instalment plan has been agreed upon, no interest on arrears will be demanded.
Financial support to entrepreneurs
As a sole entrepreneur or self-employed person without employees, you can apply for municipal financial support during the coronavirus crisis. To apply for this support, you must be a sole entrepreneur or self-employed person without employees who is engaged full-time in Finland in some form of economic activity, regardless of its legally defined format or its source of financing (i.e. it covers all types of companies). More in English about terms and the application can be found at the page Guidance for business at the drop down headline "Sole self-empolyed (self-employed without employees)", or visit the ministrys page Questions and answers on support available to sole entrepreneurs.
If your business is based in Mariehamn, apply via the e-form (only in Swedish).
Advice and guidelines
National recommendations regarding the corona virus change frequently and thus the City of Mariehamn does not offer any recommendations regarding treatments or actions to stop the virus from spreading. Instead we refer to ÅHS and THL who update their information continuously.
Guidelines, information and medical information can be found on ahs.ax. ÅHS has also created a corona line that can be reached at 018-535313.
Click here for Covid-19 news on THL's site (National institute for health and Welfare in Finland.
The Government of Åland has a corona information line
For questions regarding the state of emergency and actions and precautions that are taken on Åland, call the government's information line, 018-25572 and 018-25573. The information line is open mon-fri 8-20. Questions regarding the virus should still be directed to ÅHS.
National number for telephone counselling advisory services
In Finland there is an information line that offers general information about the corona virus. The counselling service number is 0295 535 535. The line is open mon-fri 8-21 and 9-15 on weekends.
Read more about the counselling line on the National institute for health and Welfare in Finland's site (THL).
Councelling and support
Different organisations offer support and councelling via telephone for you who need someone to talk to. Please note that these support lines are in Swedish.
- Folkhälsan's family councelling line - The family councelling line is open weekdays 9-11, 018 527048, or e-mail firstname.lastname@example.org
- Folkhälsan's councelling line for seniors - Annette and Erika at Folkhälsan på Åland are available via telephone 018-527063 on weekdays 9-15.
- The congregation in Mariehamn offers support for seniors by phone 0457 3457450 during weekdays at. 9-18. They can also help with deliveries from grocery stores and the pharmacy.
- Fältarna at Mariehamns stad - are you 13-17 years, contact fältarna by phone 0400 780 237 or via social media channels.
- Barnavårdsföreningen i Finland - The chat for adults is open Mon, Wed at 3-6 pm and Tue, Thu, Fri at 12 am-3 pm. The chat for children and youths is open weekdays at 12 am-3 pm.
- For those under 18 - contact BRIS by phone 018-25520 Mon-Fri at 9-12 am and 2-9 pm, Sat-Sun at 2-9 pm. There is also a chat at bris.se
- Arligttalat.fi is a chat for you who are 13-29 years old, where you can be anonomus and talk to an advisor or psychologist.
- Tallbacken in Mariehamn - If you are subjected to threats, physical or mental abuse by someone close to you. Tallbacken is open 24 hours a day, call day or night, phone 018-531 305.
- Kvinnofridslinjen - Open 24 hours a day, phone 018-25500. Support telephone for women who have been subjected to violence or threat of violence in close relationships. Also for troubled relatives, friends, workmates and others.
- Alternative to violence - Support and help for men with a tendency to aggression and violence in a close relationship. Phone 0457 5291041 Mon-Friy at 3-8 pm and Sat-Sun at 12am-3pm or e-mail email@example.com firstname.lastname@example.org